Levels: CEFR A0 – B1
Duration: 30 hours
CEFR A0 – B1 | 30 hours
Making a good first impression is essential. Our Workplace English for Frontline Staff course will equip your team members with the language and communication skills to successfully interact with customers and clients in their areas of operation. From engaging in small talk, giving directions and making recommendations, this course covers a range of topic-based language skills tailored to your company’s needs as well as the Forbes Travel Guide Hotel Standards.

The course features a range of activities to simulate typical situations faced in daily operations, from serving guests and customers, making small talk and dealing with enquiries and complaints.

This course is beneficial for
Our Workplace English for Frontline Staff course is tailored to the specific industries participants are working in, to give them meaningful language practise relevant to their daily jobs.
By taking this course, your team will learn to
At English for Asia, we are committed to achieving the best learning outcomes for your team. To ensure the effectiveness of each course, we offer a range of complimentary services, including
We take pride in providing these additional services to enhance the learning experience and ensure the best possible outcomes for your team.
Ana is passionate about helping students to develop clear and comprehensible English pronunciation. Ana teaches conversational English to a range of age groups and proficiency levels including Business English. Prior to joining us in 2017, Ana taught English in Mainland China and worked as a Portuguese-English translator and proofreader.
B.Ed, TESOL, TEFL

Dean has been working as an English language instructor in Japan and Canada since 1989 and with English for Asia in Macau since 2024. He has taught English to all levels of students ranging from elementary to university as well as corporate business training and classes for immigrants. Dean also has a background in designing and delivering online courses in a variety of fields. He encourages students to take an active role in helping to determine their own goals for studying English and believes in providing a great deal of feedback to learners to help them measure if these goals are being met.
M.Ed, MA TESOL, BA

Felisita is passionate about teaching and learning and enabling students to reach their full potential. Her supportive nature and engaging lessons set her students on their path to success. Felisita’s teaching experience is extensive and ranges from teaching secondary learners, university students, teachers, and adults in the corporate sector in Macao. Prior to joining the teaching team at EfA, Felisita has taught English at the Institute for Tourism Studies (IFT), Escola Sao Paulo, Colegio Diocesano da Sao Jose and the University of St. Joseph (USJ). In addition to English, Felisita speaks six other languages.
M.Ed, BA, TESOL

Matthew holds a master’s degree in education and has been working for English for Asia since December 2006 as an English language instructor and coach. With the opening of more Integrated Resorts in 2008, Matthew took a leading role in English for Asia’s corporate training department, focusing on curriculum development and the delivery of programmes to a variety of sectors including F&B, gaming, surveillance and luxury retail. He continues to be involved in corporate language training, focusing on business writing, presentation skills and coaching and training for senior management. Matthew has been working as a part-time lecturer at the Institute for Tourism Studies, Macau (IFTM) since 2008. He has also worked extensively as a writer, editor and proofreader in the local media industry for the past 15 years.
M.Ed, BA

Rondrico has been working as an English language instructor, consultant and coach at English for Asia since March 2015. His versatility has enabled him to deliver corporate English training and executive coaching for integrated resorts and world-renowned luxury retail brands. He speaks English, Mandarin, and Afrikaans and has taught English in China and Macao. Rondrico’s experience includes teaching multilingual classes, IELTS, General English and English for Specific Purposes. He specialises in adult one-to-one training and speaking skills. Additionally, he has developed language learning programmes and acted as an academic advisor for an online college. He holds a master’s degree in Clerical Education and is a registered tour guide in Macau.
B.Ed, TESOL

Ana Gonsior
B.Ed, TESOL, TEFL
Dean Schimpf
M.Ed, MA TESOL, BA
Felisita T. Morais
M.Ed, BA, TESOL
Matthew Potger
M.Ed, BA
Rondrico Gonsior
B.Ed, TESOL
Ana is passionate about helping students to develop clear and comprehensible English pronunciation. Ana teaches conversational English to a range of age groups and proficiency levels including Business English. Prior to joining us in 2017, Ana taught English in Mainland China and worked as a Portuguese-English translator and proofreader.
B.Ed, TESOL, TEFL
Dean has been working as an English language instructor in Japan and Canada since 1989 and with English for Asia in Macau since 2024. He has taught English to all levels of students ranging from elementary to university as well as corporate business training and classes for immigrants. Dean also has a background in designing and delivering online courses in a variety of fields. He encourages students to take an active role in helping to determine their own goals for studying English and believes in providing a great deal of feedback to learners to help them measure if these goals are being met.
M.Ed, MA TESOL, BA
Felisita is passionate about teaching and learning and enabling students to reach their full potential. Her supportive nature and engaging lessons set her students on their path to success. Felisita’s teaching experience is extensive and ranges from teaching secondary learners, university students, teachers, and adults in the corporate sector in Macao. Prior to joining the teaching team at EfA, Felisita has taught English at the Institute for Tourism Studies (IFT), Escola Sao Paulo, Colegio Diocesano da Sao Jose and the University of St. Joseph (USJ). In addition to English, Felisita speaks six other languages.
M.Ed, BA, TESOL
Matthew holds a master’s degree in education and has been working for English for Asia since December 2006 as an English language instructor and coach. With the opening of more Integrated Resorts in 2008, Matthew took a leading role in English for Asia’s corporate training department, focusing on curriculum development and the delivery of programmes to a variety of sectors including F&B, gaming, surveillance and luxury retail. He continues to be involved in corporate language training, focusing on business writing, presentation skills and coaching and training for senior management. Matthew has been working as a part-time lecturer at the Institute for Tourism Studies, Macau (IFTM) since 2008. He has also worked extensively as a writer, editor and proofreader in the local media industry for the past 15 years.
M.Ed, BA
Rondrico has been working as an English language instructor, consultant and coach at English for Asia since March 2015. His versatility has enabled him to deliver corporate English training and executive coaching for integrated resorts and world-renowned luxury retail brands. He speaks English, Mandarin, and Afrikaans and has taught English in China and Macao. Rondrico’s experience includes teaching multilingual classes, IELTS, General English and English for Specific Purposes. He specialises in adult one-to-one training and speaking skills. Additionally, he has developed language learning programmes and acted as an academic advisor for an online college. He holds a master’s degree in Clerical Education and is a registered tour guide in Macau.
B.Ed, TESOL
Ana is passionate about helping students to develop clear and comprehensible English pronunciation. Ana teaches conversational English to a range of age groups and proficiency levels including Business English. Prior to joining us in 2017, Ana taught English in Mainland China and worked as a Portuguese-English translator and proofreader.
B.Ed, TESOL, TEFL
Dean has been working as an English language instructor in Japan and Canada since 1989 and with English for Asia in Macau since 2024. He has taught English to all levels of students ranging from elementary to university as well as corporate business training and classes for immigrants. Dean also has a background in designing and delivering online courses in a variety of fields. He encourages students to take an active role in helping to determine their own goals for studying English and believes in providing a great deal of feedback to learners to help them measure if these goals are being met.
M.Ed, MA TESOL, BA
Felisita is passionate about teaching and learning and enabling students to reach their full potential. Her supportive nature and engaging lessons set her students on their path to success. Felisita’s teaching experience is extensive and ranges from teaching secondary learners, university students, teachers, and adults in the corporate sector in Macao. Prior to joining the teaching team at EfA, Felisita has taught English at the Institute for Tourism Studies (IFT), Escola Sao Paulo, Colegio Diocesano da Sao Jose and the University of St. Joseph (USJ). In addition to English, Felisita speaks six other languages.
M.Ed, BA, TESOL
Matthew holds a master’s degree in education and has been working for English for Asia since December 2006 as an English language instructor and coach. With the opening of more Integrated Resorts in 2008, Matthew took a leading role in English for Asia’s corporate training department, focusing on curriculum development and the delivery of programmes to a variety of sectors including F&B, gaming, surveillance and luxury retail. He continues to be involved in corporate language training, focusing on business writing, presentation skills and coaching and training for senior management. Matthew has been working as a part-time lecturer at the Institute for Tourism Studies, Macau (IFTM) since 2008. He has also worked extensively as a writer, editor and proofreader in the local media industry for the past 15 years.
M.Ed, BA
Rondrico has been working as an English language instructor, consultant and coach at English for Asia since March 2015. His versatility has enabled him to deliver corporate English training and executive coaching for integrated resorts and world-renowned luxury retail brands. He speaks English, Mandarin, and Afrikaans and has taught English in China and Macao. Rondrico’s experience includes teaching multilingual classes, IELTS, General English and English for Specific Purposes. He specialises in adult one-to-one training and speaking skills. Additionally, he has developed language learning programmes and acted as an academic advisor for an online college. He holds a master’s degree in Clerical Education and is a registered tour guide in Macau.
B.Ed, TESOL
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