Workplace English for Frontline Staff

Help your team to have meaningful face-to-face interactions

Making a good first impression is essential. Our Workplace English for Frontline Staff course will equip your team members with the language and communication skills to successfully interact with customers and clients in their areas of operation. From engaging in small talk, giving directions and making recommendations, this course covers a range topic-based language skills tailored to your company’s needs.

Improve communication for better, more effective customer service.
Learn practical language skills for relevant, job-specific language proficiency.
Enhance readiness through simulated practise of real scenarios.
Boost confidence and gain greater self-assurance in representing the company.

The course features a range of activities to simulate typical situations faced in daily operations, from serving guests and customers, making small talk and dealing with enquiries and complaints.

CEFR A0 - B1
30 hours
Maximum 20 per class
In-house, at our Centre or Online
Graded Certificate
Post-course report

This course is beneficial for

Individuals with a Beginner to Intermediate English proficiency level.
Team members who work as frontline staff in a wide range of industries, including travel and tourism, food and beverage, hotel, gaming, entertainment and retail.

A frontline team to be proud of

Our Workplace English for Frontline Staff course is tailored to the specific industries participants are working in, to give them meaningful language practise relevant to their daily jobs.

By taking this course, your team will learn to

Meet and greet clients, guests, or customers more confidently ensuring they feel valued and appreciated from the outset.
Engage in small talk to build rapport with clients, guests, or customers and enhance their overall experience.
Give accurate information and respond to basic enquiries promptly which helps enhance customer trust and satisfaction.
Make recommendations and offer informed suggestions, adding value to the customer experience.
Deal with basic problems and complaints efficiently and professionally.

Enter your email address to access a sample course outline.

Complimentary services

At English for Asia, we are committed to achieving the best learning outcomes for your team. To ensure the effectiveness of each course, we offer a range of complimentary services, including

On-site pre-course testing to determine your team's proficiency levels and specific language requirements. This is followed by a summary report outlining our findings and recommended training.
A final report upon completion of the course, which includes a comprehensive summary of the training and personalised comments on the progress of each participating team member.
Each participant will receive a personalised, graded certificate upon successfully completing the course.

We take pride in providing these additional services to enhance the learning experience and ensure the best possible outcomes for your team.

Our trainers

Macao

Felisita T. Morais

M.Ed, BA, TESOL

Macao

Amit Das

M.Ed, BA, TESOL, TEYL

South Africa

Rondrico Gonsior

B.Ed, TESOL

Australia

Matthew Potger

M.Ed, BA

Macao

Felisita T. Morais, Macao

Felisita is passionate about teaching and learning and enabling students to reach their full potential. Her supportive nature and engaging lessons set her students on their path to success. Felisita’s teaching experience is extensive and ranges from teaching secondary learners, university students, teachers, and adults in the corporate sector in Macao. Prior to joining the teaching team at EfA, Felisita has taught English at the Institute for Tourism Studies (IFT), Escola Sao Paulo, Colegio Diocesano da Sao Jose and the University of St. Joseph (USJ). In addition to English, Felisita speaks six other languages.
Macao

Amit Das, Macao

Amit is a highly motivated English teacher and lifelong learner with a keen interest in languages, ICT and Special Education. He is a versatile and creative practitioner with excellent interpersonal, time management, critical thinking and problem-solving skills and models this to his students in his teaching. He prides himself in preparing engaging and interactive lessons that motivate students.
South Africa

Rondrico Gonsior, South Africa

Rondrico has been working as an English language instructor at English for Asia since March 2015, teaching conversational English to a range of age groups and proficiency levels. He speaks English, Mandarin and Afrikaans and has taught English in China and Macau. Rondrico’s experience ranges from teaching multi-lingual classes, IELTS, General English and English for Specific Purposes. He specialises in adult one-to-one training and speaking skills. He has also developed language learning programmes and acted as an academic advisor for an online college.
Australia

Matthew Potger, Australia

For years, Matthew taught conversational English to a range of levels and proficiencies from school students to adult business English classes. With the opening of more international resorts in 2008, Matthew took a leading role in English for Asia’s corporate training department, focusing on curriculum development and the delivery of programmes to a variety of sectors and departments including Food & Beverage, Gaming, Surveillance and Retail. Matthew has also been working as a part-time lecturer in the English language department at the Institute for Tourism Studies, Macau (IFTM) since 2008. He has also worked extensively as a writer, editor and proofreader in the local media industry for over 15 years.

Felisita T. Morais, Macao

Felisita is passionate about teaching and learning and enabling students to reach their full potential. Her supportive nature and engaging lessons set her students on their path to success. Felisita’s teaching experience is extensive and ranges from teaching secondary learners, university students, teachers, and adults in the corporate sector in Macao. Prior to joining the teaching team at EfA, Felisita has taught English at the Institute for Tourism Studies (IFT), Escola Sao Paulo, Colegio Diocesano da Sao Jose and the University of St. Joseph (USJ). In addition to English, Felisita speaks six other languages.
Amit Das, Macao

Amit is a highly motivated English teacher and lifelong learner with a keen interest in languages, ICT and Special Education. He is a versatile and creative practitioner with excellent interpersonal, time management, critical thinking and problem-solving skills and models this to his students in his teaching. He prides himself in preparing engaging and interactive lessons that motivate students.
Rondrico Gonsior, South Africa

Rondrico has been working as an English language instructor at English for Asia since March 2015, teaching conversational English to a range of age groups and proficiency levels. He speaks English, Mandarin and Afrikaans and has taught English in China and Macau. Rondrico’s experience ranges from teaching multi-lingual classes, IELTS, General English and English for Specific Purposes. He specialises in adult one-to-one training and speaking skills. He has also developed language learning programmes and acted as an academic advisor for an online college.
Matthew Potger, Australia

For years, Matthew taught conversational English to a range of levels and proficiencies from school students to adult business English classes. With the opening of more international resorts in 2008, Matthew took a leading role in English for Asia’s corporate training department, focusing on curriculum development and the delivery of programmes to a variety of sectors and departments including Food & Beverage, Gaming, Surveillance and Retail. Matthew has also been working as a part-time lecturer in the English language department at the Institute for Tourism Studies, Macau (IFTM) since 2008. He has also worked extensively as a writer, editor and proofreader in the local media industry for over 15 years.

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